VinkHub · Sana Mobile

Cancellation & Refund Policy

We want every order to be straightforward. This policy explains when an order can be cancelled, returned or refunded.

Last updated: October 2026

Order cancellation

You may request cancellation before the order is dispatched. Contact us promptly with your order ID. Once an order has been dispatched, cancellation may not be possible.

Returns for damage or defects

If an item arrives damaged or defective, contact us within 7 days of delivery with the order ID, photographs and a description of the issue. Items should be unused and kept with their original packaging where possible.

Refund method and timeline

Approved refunds are sent to the original payment method used at checkout. Refund processing generally takes 5–7 working days after approval, depending on the bank or payment provider.

How to request help

Email support@vinkhub.com or message our WhatsApp support with your order ID. We may request photos or other information to verify a damage or defect claim.